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Bug #365

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Functional Defect: During the login process, all buttons on the login screen become unclickable. Additionally, pressing the back button triggers a pop-up message stating: “Could not retrieve credentials.”

Added by Mrinmoy Kakoti 25 days ago. Updated 7 days ago.

Status:
In Progress
Priority:
Normal
Assignee:
Gangadhar V
Category:
Functional
Start date:
05/27/2026
Due date:
% Done:

0%

Estimated time:

Description

During the login process, all buttons on the login screen become unclickable. Additionally, pressing the back button triggers a pop-up message stating: “Could not retrieve credentials.”

Faced in Realme 9 pro 5G

Reporting version 1.63

Files

5.mp4 (15.9 MB) 5.mp4 Could not retrieve credentials Mrinmoy Kakoti, 05/27/2026 08:57 AM
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 #1

Updated by Gangadhar V 25 days ago

  • Status changed from New to Resolved
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 #2

Updated by Vishal Hawale 12 days ago

  • Status changed from Resolved to In Progress

Now buttons are clickable, but we are not able to use saved credentials feature for login. This feature is working in the iOS application, and it was working in Android application previously. Please check it

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 #3

Updated by Vishal Hawale 7 days ago

  • Subject changed from During the login process, all buttons on the login screen become unclickable. Additionally, pressing the back button triggers a pop-up message stating: “Could not retrieve credentials.” to Functional Defect: During the login process, all buttons on the login screen become unclickable. Additionally, pressing the back button triggers a pop-up message stating: “Could not retrieve credentials.”
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