Bug #436
Updated by Mrinmoy Kakoti 12 days ago
chatbot does not treat safety as highest priority; crisis responses are inconsistent, may loop repeatedly, and lack a defined post-crisis recovery or smooth transition back to conversation, leading to unsafe and insensitive user experience. Repetitive Crisis Response Loop After the user says something like "I I said “I need help", help,” the chatbot provides bot gave helpline information contacts, but then keeps after that it kept repeating the same crisis response regardless of message no matter what the user says next. The conversation becomes stuck, and the chatbot is unable to continue the interaction appropriately. I typed.